What to Do If You Don't Receive Official Emails?

If you haven't received emails (such as verification codes, notifications, or security reminders) sent by NewCoin, please follow the steps below to troubleshoot:

1. Confirm Your Login Email Address Make sure you are currently logged into the same email address used to register your NewCoin account, and check whether you have accidentally switched to another email account.

2. Check Spam or Other Folders Look for the email in the following locations:

• Spam / Junk folder

• Promotions / Subscriptions / Other categorized folders If NewCoin emails are mistakenly marked as spam, we recommend adding NewCoin's official sender address to your email whitelist to ensure future emails are delivered normally.

3. Verify Whether Your Email Sending/Receiving Functions Properly Check the following:

• Whether your email can send and receive messages normally

• Whether your email server or client settings are correct

• Whether firewalls, antivirus software, or security plugins are blocking emails

4. Check If Your Email Storage Is Full If your email storage has reached its limit, you will not be able to receive new emails. We recommend deleting unnecessary emails or attachments to free up storage space, then try receiving emails again.

5. Use a Mainstream Email Provider To ensure reliable email delivery, we recommend using mainstream email services such as:

• Gmail

• Outlook

• Other stable and reliable international email providers

If you still cannot receive emails after completing the above steps, please contact our customer support team via the official customer service portal on the NewCoin website or in the App for further assistance.