Common Reasons for Identity Verification (KYC) Failure

During the NewCoin identity verification (KYC) process, if your application is not approved, it is usually due to the following reasons. Please review the information below and resubmit your verification documents accordingly.

1. Unclear Document Photo Common issues include:

• Blurry, reflective, overly dark, or overly bright images

• Key information on the document being unreadable

• Cropped photo that does not show the full document

Recommendation: Please take the photo in a well-lit environment. Ensure the uploaded document is complete, clear, unobstructed, and all text is legible.

2. Unsupported or Invalid Document Type Possible reasons include:

• Uploading a document type not currently supported by the platform

• Using an expired document

Recommendation: Please follow the on-page instructions and upload a valid and supported document type, such as an ID card, passport, or driver’s license.

3. Mismatch Between Document Information and Entered Details Common issues include:

• Incorrect name, date of birth, or ID number entered

• Entered information does not exactly match the document

Recommendation: Carefully review each field to ensure the entered information exactly matches the content on the document (including spelling, order, and format).

4. Facial Recognition Failure Possible reasons include:

• Insufficient lighting or facial obstructions (e.g., hat, mask, sunglasses)

• Significant difference between current appearance and the document photo

Recommendation: Ensure your face is clearly visible, facing the camera directly, and complete the facial recognition process in a well-lit environment.

5. Duplicate Document Use or Risk Alert Possible scenarios include:

• The same document has been used to verify multiple accounts

• The system has detected unusual or high-risk activity

Recommendation: Use only your own valid and authentic documents for verification. Avoid duplicate registrations or verifying accounts on behalf of others.

6. Network Issues or Submission Failure Common reasons include:

• Images not uploaded successfully

• Network interruption leading to incomplete submission

Recommendation: Confirm that your internet connection is stable and resubmit your identity verification information.

If you are still unable to pass verification after multiple attempts, please contact our customer support team via the official customer service portal on the NewCoin website or within the App for further assistance.