Terms of Service
General Provisions
1.1 Overview Before using or accessing the websites operated by NewCoin, associated application programming interfaces, any services provided through websites, mobile applications, and APIs (collectively, the "Services"), or related software, forums, blogs, social media pages, and other platforms operated and maintained by NewCoin (collectively, the "Site"), you must carefully read this User Agreement ("Agreement") and fully understand all terms and conditions, especially those marked in capital letters, italics, bold, underlined, or in color. This Agreement consists of the main body, the Privacy Policy (click here to view), and any rules, statements, guidelines, restrictions, disclaimers, and obligations already published or that may be published on the Site in the future. For convenience, "NewCoin", "we", "our", and "this site" in this Agreement refer to the Site, NewCoin, and its affiliated companies.
Please read this Agreement carefully, as its terms will govern your use of the Services and the Site. By registering an account, accessing, downloading, using the Services, or clicking "Agree" to accept NewCoin's services, you are deemed to have read, understood, irrevocably accepted, and agreed to be legally bound by all terms of this Agreement and other agreements you must accept (including but not limited to the Privacy Policy), trading rules, announcements, etc. (including any amended versions). Furthermore, when using specific service functions, you must also comply with the additional terms related to those functions (e.g., product agreements).
We reserve the right to unilaterally modify this Agreement, associated service terms, activity rules, trading policies, guidelines, or announcements at any time without prior notice. Modifications become effective immediately upon posting on the Site. Your continued use of the Site and/or NewCoin Services constitutes acceptance of the modifications. If you do not agree to the modifications, you must immediately stop using the Services.
Disclaimer: Any materials or information provided on this Site do not constitute and shall not be interpreted as recommendations, offers, invitations, endorsements, or solicitations for any digital asset or product. You further understand that we are not your broker, agent, intermediary, or advisor and do not provide opinions on the nature, value, potential, or suitability of any digital asset. This Site does not provide tax, legal, insurance, or investment advice. All information should not be construed as advice of any form. You must independently decide, based on your financial situation, investment objectives, and risk tolerance, whether any investment strategy, product, or service is suitable for you. We assume no responsibility for any trading decisions you make based on Site information (including any resulting losses).
1.2 Risk Disclosure (a) Digital assets are primarily used by speculators, with relatively limited application in retail and commercial markets. (b) Digital asset trading is highly risky due to 24/7 trading without price limits. Market maker actions and global government policies can cause severe price volatility. (c) Digital assets differ from traditional fiat currencies, commodities, or physical assets in markets and carry special risks. Unlike traditional fiat currencies, digital assets are decentralized and not backed by central banks, governments, or other legal entities. Currently, digital assets are largely unregulated. Therefore, their value may rise or fall due to market conditions, investor sentiment, competing currencies, regulatory statements or changes, technical issues, etc. (d) Given the significant risks of digital asset trading and the influence of technology and international markets, we cannot guarantee that specific types of digital assets will continue to be offered on this platform. We reserve the right to cease services related to a particular digital asset. If trading or services for a digital asset are discontinued, we will endeavor to notify users. At that time, users will be unable to exchange that digital asset for other types but may choose to transfer it to other wallet addresses. Please note that any fees incurred for transferring digital assets to other wallet addresses are not borne by us. (e) Once digital assets are transferred out from this platform to other sites, devices, platforms, wallets, or users, we no longer assume any responsibility. We also assume no responsibility for digital assets transferred into this platform not through platform transactions or mistakenly transferred to incompatible wallet addresses. (f) Digital asset transactions may be irreversible. We strongly advise against transferring assets to anyone you have not personally verified or fully trust. Always take precautions when transferring digital assets via your account or other sites/wallets/devices. We are not responsible for digital assets being misappropriated or stolen. We strongly recommend users familiarize themselves with and use personal wallet services or other storage devices and adopt other security measures. Exercise particular caution regarding password protection in the digital environment. (g) Digital asset trading carries extremely high risk and is unsuitable for most people. You acknowledge that investing in digital assets may lead to partial or total loss of principal and should decide investment amounts based on your risk tolerance. Digital assets may involve derivative risks. If in doubt, be sure to consult a professional advisor. Besides the above risks, unforeseeable risks may exist. Therefore, it is advisable to carefully assess your financial situation and the aforementioned risks before trading. Any resulting losses are borne solely by you, and we bear no responsibility.
1.3 You Acknowledge and Agree That: (a) You understand this platform serves only as a venue for obtaining information, finding counterparties, negotiating, and executing digital asset transactions. We do not participate in user transactions. You should independently judge the authenticity, legality, and validity of relevant digital assets/information and bear the resulting responsibilities and losses independently. (b) All views, information, discussions, analyses, price suggestions, etc., on the platform are general market commentary and do not constitute any investment, financial, tax, or other professional advice. We are not liable for losses (including but not limited to loss of profits) directly or indirectly caused by such information. (c) We reserve the right to unilaterally modify platform content at any time. While we strive to ensure information accuracy, we do not guarantee absolute accuracy and are not liable for direct/indirect losses arising from delays or failures in notification/information transmission due to platform information or network connection failures. (d) Online trading systems carry risks of software/hardware/network failures. Given our inability to control internet reliability, we are not responsible for communication distortions, delays, or interruptions. (e) Using the platform and Services for illegal transactions or activities (including but not limited to money laundering, terrorist financing, smuggling, commercial bribery) is prohibited. Upon detecting suspicious activities, we will take measures such as freezing accounts and reporting to regulatory authorities, assume no liability for resulting consequences, and reserve the right to pursue relevant parties. (f) You shall not use our website or Services in any way to engage in, participate in, or involve yourself in any activity that may harm market fairness, damage our reputation, or infringe upon the legitimate rights and interests of other users, including but not limited to market manipulation activities (e.g., spoofing orders, layering orders, wash trading, mass selling, coordinated selling, or other manipulative acts aimed at artificially suppressing market prices, misleading users, or disrupting market order), and any illegal, improper, false, unfair, or unethical trading or activity (collectively, "Market Manipulation Activities"). Specifically, you and/or your affiliates shall not engage in or participate in any such Market Manipulation Activities by opening multiple accounts on our website. You acknowledge and understand that Market Manipulation Activities may severely impact the market, e.g., artificially inflating or deflating the price of relevant digital assets. We take such behavior seriously, are committed to maintaining market fairness and integrity, and will take necessary measures to protect our website and Services from such abuse. If we, at our reasonable discretion, discover, notice, or suspect any Market Manipulation Activities, we have the right to take appropriate measures, including but not limited to: issuing warnings, disqualifying you from trading, restricting trading, canceling or reversing relevant trades, confiscating gains obtained through manipulation, suspending services, freezing or offsetting losses or damages caused by market manipulation (including offsetting assets in your account, your affiliates' accounts, or accounts we reasonably believe are related to you and/or your affiliates), or suspending or permanently closing all related accounts. Furthermore, we may take corresponding measures to mitigate adverse market impacts, including temporarily halting trading of affected digital assets or restricting withdrawals of related gains when reasonably necessary to maintain market stability. We assume no obligation to compensate for any liabilities arising from such acts and will continue taking all measures we deem reasonable and necessary to combat market manipulation, while reserving the right to pursue legal and/or other equitable remedies against you and your affiliates.
1.4 The online platform we provide supports digital asset transactions among users and may offer ancillary services to facilitate trading. Depending on the user's country/region, some services may be restricted. You are responsible for ensuring your use of the platform and Services complies with applicable laws in your country and the country from which you access them.
1.5 Creating an account signifies your agreement to maintain the security and confidentiality of your login credentials and restrict access to your account and your computer, tablet, or mobile device. You are fully legally responsible for all activities under your account and bear all risks of unauthorized access.
Eligibility
2.1 By accessing the platform or using the Services, you declare and warrant that: (a) If a natural person, you are at least 18 years old, have full civil capacity, and can independently enter into and perform contractual (including this Agreement) obligations. (b) If a legal entity, you are duly established and validly existing under the laws of your jurisdiction, and you are duly authorized to act on behalf of such entity. (c) You have not previously been suspended or terminated from using the platform Services. Unless with our prior written approval, the account is for your personal use only and shall not be operated on behalf of any third party.
2.2 You declare and warrant that: The account is for the registered individual's use only (i.e., not operated for the benefit of a third party unless with our written approval). Using the Services for resale or trading on behalf of third parties (including operating on behalf of other natural persons or entities) is prohibited. You are solely responsible for all activities under your account, including ensuring that anyone using the Services through your account is aware of and complies with the Agreement terms. You acknowledge and authorize us to execute all instructions, orders, transactions, and notifications, etc., initiated through your account. If you use the Services on behalf of a beneficiary, natural person, or legal entity (including any organizational form) (the "Represented Party"), you are deemed to have declared that you are fully authorized to operate on its behalf and bind it to this Agreement. "You" in this Agreement refers to both the actual user and the Represented Party, who are jointly and severally liable. You also warrant that the Represented Party has the capacity to contract and agrees to be bound by the Agreement.
2.3 You further declare and warrant that: (a) You and your counterparty are not on any trade or economic sanctions lists (including but not limited to the U.S. Specially Designated Nationals List, UN Security Council sanctions lists). (b) You are not restricted from engaging in trading activities by the EU, U.S. Office of Foreign Assets Control, or law enforcement agencies in other jurisdictions.
2.4 You are responsible for ensuring your use of the platform and Services complies with applicable laws. We reserve the right to decide, based on laws and our own discretion, to open all or part of the Services in specific markets/jurisdictions. For jurisdictions we deem unsuitable for providing services or where local laws prohibit us from providing services (collectively, "Restricted Areas"), we may restrict or prohibit the use of all/part of the Services.
2.5 Restricted Areas include but are not limited to: the United States of America, Mainland China, Singapore, Canada, France, Germany, Hong Kong, Malaysia, Malta, Cuba, Iran, North Korea, Sudan, Crimea Region, Spain, Luhansk, Donetsk, Netherlands, Bolivia, United Kingdom, Myanmar, Venezuela, Uzbekistan, Austria, India, Indonesia, Japan, Argentina, Cambodia, United Arab Emirates, Thailand, South Korea, Philippines, Pakistan, etc. Please note we may impose service restrictions or termination on users in specific jurisdictions at any time for the purposes of this Agreement. We reserve the right to update the list of Restricted Areas at our discretion without prior notice. You are obliged to regularly check platform announcements for the latest Restricted Areas list. If you are located in any Restricted Area, you must immediately stop accessing the platform and using the Services.
2.6 The contents of this Agreement do not preclude the application of laws in your country/region. If you do not meet the eligibility requirements, please immediately stop accessing the platform and using the Services.
2.7 You are responsible for the costs of internet access and device configuration (including maintaining device compatibility) required to use the Services. We do not guarantee the Services will operate normally on all devices. You acknowledge the inherent risks of service interruptions and delays in internet and electronic communications.
2.8 By registering an account, you agree to: (a) Set a strong, unique password and enable two-factor authentication; (b) Safeguard login credentials and restrict account use to yourself; (c) Assume full responsibility for all activities under the account (including authorized/unauthorized access); (d) Be bound by all terms of this Agreement; (e) Confirm you are at least 18 years old (or the contractual age under applicable law) and that your use of the platform complies with jurisdictional legal requirements; (f) Bear all profits and losses from trading and non-trading activities; (g) Ensure registration information is true, accurate, and updated promptly; (h) Enter into this Agreement in your own name for your own benefit; (i) Comply with all applicable laws (including tax reporting obligations on trading gains); (j) Receive email/SMS notifications related to platform operations.
2.9 You shall not open sub-accounts for the following Represented Parties: (a) Those restricted from using platform Services; (b) Residents of Restricted Areas; (c) Individuals/entities subject to UN Security Council sanctions lists, SDN lists, or other applicable sanctions lists; (d) You shall not directly/indirectly facilitate transactions for residents of Restricted Areas or sanctioned parties.
2.10 You acknowledge and understand that: The U.S. Securities and Exchange Commission (SEC), Commodity Futures Trading Commission (CFTC), and other U.S. government agencies may assert jurisdiction over "U.S. Persons" (as defined under U.S. law) using services of overseas exchanges. We and our affiliates explicitly prohibit providing Services to such persons. To comply with U.S. laws and regulations, you hereby declare and warrant: (a) You and the Represented Party are not "U.S. Persons" as defined by U.S. law; (b) You have not been induced by us or our affiliates to circumvent the above laws; (c) You have not induced the Represented Party to circumvent the above laws; (d) You and the Represented Party: (i) If a natural person, do not reside in the U.S.; (ii) If an entity, are not registered in the U.S. and your principal place of business is not in the U.S.; (e) You are not subject to laws of other jurisdictions with substantially similar effect; (f) You will notify us immediately if your status changes; (g) You will fully indemnify us and our affiliates for any claims/losses incurred due to your breach of this clause.
2.11 You shall not use our Services for any of the following categories of activities or businesses (hereinafter "Prohibited Uses"), which include but are not limited to:
Money laundering, fraud, terrorist financing, or any other type of financial crime;
Human trafficking and smuggling;
Unauthorized sale of weapons or firearms of any kind;
Defense industry, firearms, and ammunition manufacturing;
Nuclear energy;
Trafficking in stolen goods and other illegal items;
Counterfeiting, imitation, product piracy, or intellectual property infringement, including copyright, trademark, or patent infringement;
Illegal or unauthorized commercial activities;
Illegal or unlicensed/unpermitted trading of regulated products, e.g., tobacco, e-cigarettes, narcotics, psychoactive substances, unlicensed medicines, or other controlled substances;
Illegal or unlicensed/unpermitted cannabis-related activities, including sale, manufacturing, or cultivation;
Providing private banking services without proper authorization/license, operating unlicensed payment services, money transmission, remittance services, or acting as an unlicensed Money Services Business (MSB), payment service provider, or equivalent financial institution under applicable law;
Institutions holding bearer share entities;
Shell banks or financial institutions maintaining account relationships with shell banks;
Unlicensed banks;
Unregulated charities;
Unregulated casinos/online gambling/gambling platforms, lotteries, or other high-risk gambling enterprises;
Illegal or unlicensed/unpermitted adult entertainment services or other high-risk content services;
Illegal or unlicensed/unpermitted sale or trading of cultural heritage, ivory, or other items related to protected species, including items of archaeological, historical, cultural, religious significance, or rare scientific value;
Illegal or unlicensed/unpermitted animal experimentation or testing, including activities violating applicable laws, regulations, or ethical standards;
Deceptive or fraudulent schemes, including false or misleading advertising, pyramid or Ponzi schemes, or other unauthorized solicitation of funds or investments;
Market manipulation or abusive trading, including wash trading, spoofing, layering, front-running, pump-and-dump schemes, insider trading, or any activity intended to manipulate the market or artificially influence prices or trading volume;
Acting on behalf of third parties, reselling access, opening sub-accounts, managing pooled funds, or providing brokerage services without our prior written consent;
Use of the Services by individuals or entities subject to government or international sanctions, embargoes, or located in restricted locations;
Cybersecurity violations, including hacking, reverse engineering, unauthorized API use, data scraping, denial-of-service attacks, spreading malware, or any activity compromising the security or stability of our systems;
Any activity that may violate or assist in violating any laws, regulations, rules, or sanctions programs implemented in jurisdictions where we operate, or otherwise harm the integrity of our platform, users, or financial markets.
If we reasonably suspect you are engaging in, attempting to engage in, or assisting others in engaging in any activity described in the Prohibited Uses list, we reserve the right to, at our sole discretion, investigate, suspend, or terminate your access to the Services, freeze or confiscate funds, and report suspicious activities to relevant competent authorities. The Prohibited Uses list is illustrative and may be updated from time to time. Your continued use of the Services constitutes acceptance of such updates.
Our Rights and Obligations
3.1 We may, at our sole discretion and at any time, decide to restrict, suspend, or terminate your account, your use of the Services, or any transaction processing if we unilaterally determine that you have breached this Agreement, applicable laws of your jurisdiction, or that your use of the Services or the provision of Services constitutes illegal activity in your jurisdiction.
3.2 If we, at our sole discretion, determine your account is unsuitable for high-risk investment, we have the right to immediately suspend or terminate your use of that account.
3.3 If you fail to meet our due diligence procedures and requirements, we have the right to reject your account registration application. If you have completed registration, we have the right to revoke your account and reserve the right to pursue liability against you or your authorized agent. Furthermore, in all cases, we reserve the final right to decide whether to accept your account registration application.
3.4 When we have reasonable grounds to believe the account user is not the original registrant, we have the right to immediately suspend or terminate that user's access to the account.
3.5 If we reasonably suspect the information you provided is erroneous, untrue, invalid, or incomplete, we have the right to require you to correct or update the information or suspend/terminate the account.
3.6 If you (directly or indirectly by making requests to us) upload, post, disseminate any information on our website, or communicate with other users, you are solely responsible for such actions. You commit to using the website legally and civilly, not abusing or harming the website and other users' rights, including but not limited to prohibiting defamation, harassment, inflammatory speech, unauthorized collection of user data, introduction of viruses/Trojans/hacking, etc. If you abuse the website, we have the right to suspend or terminate your account without prior notice or liability and delete your information on this site. You agree that although we will seriously handle complaints you submit in writing regarding improper statements by third parties, we are not required to be liable for statements by third parties.
3.7 We may, at our sole discretion, take any measures we deem necessary and reasonable, including but not limited to restricting, suspending, or terminating your access to all or part of the Services and website, immediately deactivating or canceling your account, or canceling, suspending, freezing, delaying, or refusing to complete transactions. Such actions may be based on our needs to fulfill legal obligations, protect reputation, maintain market fairness and integrity, or enforce our rights. Where appropriate, we may cooperate with relevant government and judicial departments to freeze, confiscate, or transfer digital assets in your account to designated accounts as instructed by authorities.
Margin Trading, Lending, and Perpetual Contracts
These terms apply only if you are permitted to engage in margin trading, lending, and perpetual contract trading on NewCoin. In jurisdictions where such activities are prohibited by applicable law or this Agreement, you shall not engage in them. We reserve the right to revise or remove margin trading, lending, and perpetual contract features in your country/region at any time without prior notice to you.
4.1 Margin Trading To the extent permitted by applicable law, we may, at our discretion, offer margin trading as part of the Services. You need to deposit digital assets to open and maintain margin trading positions.
(a) Risks of Margin Trading Margin trading is highly risky. Before using any margin trading services, you confirm and agree to participate at your own risk and have fully read, understood, and accepted all terms of the Service Agreement. Additionally, you acknowledge and agree to the following: i) Trading markets are extremely volatile; liquidity, market depth, and trading dynamics can change rapidly. Using leverage can lead to substantial losses. ii) You are not entitled to forked coins generated from digital assets held in a margin account, even if you have not actually engaged in any margin trading or lending operations. iii) Margin trading involves risks; the value of your digital assets may decline. If the asset value falls below a specific threshold, you are obligated to meet margin calls in response to market changes. iv) Under specific market conditions, you may find it difficult or impossible to close positions. For example, market illiquidity or our technical failures may cause this situation. v) Pre-set conditional orders may not effectively control losses, as market conditions may prevent order execution. vi) Margin trading has no capital preservation mechanism. As a borrower, you may incur total losses exceeding the total deposits in your margin account.
(b) Obligations Before Participating in Margin Trading or Lending i) You must fully understand the relevant risks and independently bear responsibility for all activities in your account. Do not trade or invest beyond your financial means. ii) You are responsible for independently verifying position statuses and lending relationships with other parties on the platform. iii) You agree to maintain sufficient digital assets as required by us in the margin account and repay loans on time. Failure to perform will result in forced liquidation of account assets. iv) Even with forced liquidation mechanisms, stop-loss order execution is not guaranteed. If assets are insufficient to cover debts after liquidation, you remain responsible for covering the shortfall. v) We reserve absolute discretion to take reasonable measures, including but not limited to cross-account fund transfers, to mitigate potential losses on your behalf. vi) Lending digital assets signifies acceptance that the platform bears no responsibility for lending losses, including any losses by borrowers or other related parties. vii) You confirm all trading and lending decisions are made independently, and you bear all consequences. The platform is not liable for losses due to using the Services or insufficient risk awareness.
4.2 Perpetual Contracts (a) Perpetual contracts are similar to traditional futures contracts but have no expiration date. Their prices closely track the spot price of the underlying asset, anchored through a funding rate mechanism. Users holding positions must pay or receive funding fees based on position value at funding timestamps. (b) Risks of Perpetual Contracts Perpetual contract trading involves significant loss risk and is unsuitable for most investors. You confirm you fully understand the trading risks and continuously assess their suitability based on your financial situation. You also acknowledge: i) The high leverage feature means small market fluctuations can lead to total loss of margin. ii) The platform has the right to cancel orders or force liquidate positions at its discretion without prior notice. iii) Holding positions across funding timestamps will generate funding fee payments/receipts, the amount depending on the funding rate and position value, which can be substantial. iv) The platform may, at its discretion, require additional margin for large positions. v) When forks occur, digital assets in contract accounts have no entitlement to forked coins. vi) Setting conditional orders cannot guarantee loss control, as market conditions may hinder order execution.
(c) Obligations Before Participating in Perpetual Contracts i) You must be at least 18 years old and have full civil capacity. ii) You fully understand perpetual contract rules and risks and voluntarily bear all trading consequences. iii) If the platform suspects abnormal trading or breaches, it has the right to liquidate positions, freeze profits, and accounts. You promise not to hold the platform liable and to bear compensation for any damages caused to us. iv) You agree to continuously meet dynamic margin requirements. If margin is insufficient, you must top up promptly; otherwise, forced liquidation will be triggered. Forced liquidation is executed at the bankruptcy price. v) You understand the forced liquidation process: If the bankruptcy price cannot be executed, the platform will use the Insurance Fund to close positions at market price. If still unsettled, an Auto-Deleveraging mechanism is triggered, deleveraging counterparties based on profitability and leverage priority. Profits from better-than-bankruptcy-price execution are injected into the Insurance Fund. vi) You accept the funding rates and position values calculated by the platform as the basis for fee settlement. vii) You are independently responsible for all trading and non-trading activities on the platform. viii) Even if there are inaccuracies in platform information display, you must independently verify the actual status of counterparty positions.
Risk Disclosure Statement
5.1 Digital asset trading is extremely high risk. Related markets are highly volatile and constantly changing. Blockchain networks may be disrupted by attacks, system vulnerabilities, hard forks, or other unforeseeable reasons. We may encounter sophisticated cyberattacks, traffic surges, or other operational technical obstacles causing service interruptions. You must independently bear full responsibility for all trading and non-trading activities in your account and are responsible for account security and confidentiality of website information.
5.2 You need to independently assess and bear trading risks. Using this platform's Services confirms that: You have independently completed risk assessment of trading and underlying digital assets; you possess sufficient knowledge and experience to evaluate the merits and risks of relevant assets. The platform listing a digital asset does not constitute endorsement or rejection of its underlying technology and cannot substitute your independent understanding of risks associated with various digital assets. We make no warranties regarding the suitability of digital assets, and no fiduciary relationship is formed between us.
5.3 You bear all risks of digital asset transfers. Digital asset transactions are irreversible. Sending assets to an address signifies acceptance of the risk of potentially permanent asset loss. You must independently verify the accuracy of receiving addresses. If you deposit a digital asset type not listed on the deposit page, such transactions will not be supported, and assets may be unrecoverable. It is your obligation to ensure the deposit address is listed on the deposit page. We are not responsible for any assets mistakenly transferred to wrong addresses (including internal/external wallet addresses and platform UIDs).
5.4 We do not provide trading risk advice. You must consult professional advisors and bear trading risks independently. Any information, charts, or documents on the platform do not constitute investment advice or professional opinions.
5.5 We reserve the absolute right to delist digital assets at any time.
5.6 If there are errors in transaction processing, we have the right to correct, cancel transactions, or adjust deposit/withdrawal operations.
5.7 Right to Handle Unclaimed Property: If an account remains inactive (not logged into) for two consecutive years, we have the right to consider all assets in the account as unclaimed property, confiscate them without notice, and potentially donate them to non-profit institutions. You bear risks due to lack of communication and confirm that website announcements, emails, and support ticket system deliveries are deemed effective notice.
5.8 More risks are detailed in the periodically updated "Risk Warning Statement". Please note that statement cannot exhaust all potential risks; you should read it carefully and stay informed.
Privacy Policy
6.1 We collect your information in accordance with applicable laws, including: (a) Information you provide when registering an account, completing transactions, filling out forms, participating in surveys, posting in chat rooms or social media, or communicating with us; (b) Information automatically collected when you use the website and Services, including but not limited to device identifiers, mobile network information, browser type, IP address, standard web log data, and information obtained through cookies and similar tracking technologies; (c) Information obtained from third parties (e.g., identity verification services); (d) Information collected through other lawful means.
6.2 We will take reasonable security measures to protect your information and will not disclose your non-public information (including name, password, phone number) to third parties without your prior consent, except in the following cases: (a) Disclosure to you or a third party with your consent; (b) Disclosure with your consent to facilitate your use of products or services; (c) Disclosure or sharing of information to administrative, financial regulatory, and other agencies to fulfill obligations stipulated by laws and regulations; (d) When we believe disclosure is necessary to prevent physical injury or property loss, report suspicious illegal activity, investigate or enforce user agreements or other policies. For details on the types of information we collect and terms for processing personal data, please refer to the "Privacy Policy". Using the Services signifies your understanding and agreement to such processing, and you warrant that the information provided is true, accurate, and timely.
Service Modification, Suspension, and Termination
7.1 You may, according to this Agreement and website rules, view transaction information and participate in current or future finance-related activities.
7.2 You should use the Services based on principles of voluntariness, fairness, and good faith, and shall not use the website or Services to infringe upon others' legitimate rights and interests, seek improper benefits, or disrupt trading order.
7.3 Using the Services signifies your agreement to accept our information services and authorizes us to send commercial information to you via email, mobile phone, and other communication means. You may unsubscribe as per instructions.
7.4 We strive to maintain the continuity, security, and stability of Services but cannot guarantee Services are without delays, interruptions, errors, or information loss. You understand and agree we have the right to suspend Services due to system updates, feature upgrades, or other necessary circumstances.
7.5 We may, at our discretion, modify or permanently/temporarily suspend part of the Services at any time without liability to you or prior notice.
7.6 If you disagree with Agreement modification terms or are dissatisfied with the Services, you have the right to: (a) Stop accessing the website or using the Services; (b) Contact customer service to terminate the Services. After termination, we have no obligation to forward uncompleted information or services to you or any third party.
7.7 Under the following circumstances, we may immediately suspend, restrict, or terminate your access to Services/website, deactivate accounts, or cancel/freeze digital asset transactions: (a) As required by applicable laws, regulations, courts, or regulatory authorities; (b) Reasonably suspecting you breached this Agreement or website policies; (c) Considering transactions abnormal or account security threatened, or Services used fraudulently/unauthorized; (d) Suspecting money laundering, terrorist financing, fraud, or other financial crimes; (e) Accounts involved in litigation, investigation, or government proceedings, or posing legal/regulatory violation risks; (f) You circumvent platform controls by opening multiple accounts, abusing promotions, etc.; (g) To protect reputation or comply with requirements, orders, or judgments of governments/competent authorities.
7.8 We may suspend, restrict, or terminate your service access and account without cause after 45 days' prior notice. You agree we may make decisions based on risk management and confidentiality standards of security protocols and have no obligation to disclose relevant details to you.
User Rights
8.1 Login Credentials and Account Security (a) Registration and Account Name: You have the right to choose to register an account. If you choose to register, you can create an account yourself and set a preferred nickname. The nickname must not contain insulting, threatening, pornographic content, or words infringing upon others' legitimate rights. (b) Responsibility: You are fully responsible for all account activities and events conducted using your username (or email) and password combination and bear related risks. (c) Information Protection Obligation: You are obligated to properly safeguard account registration information, username, password, SMS verification codes (sent to the bound phone number), API keys, and other credentials, and are solely responsible for their security. You bear all legal consequences and asset losses not due to our fault caused by your disclosure of the above information; we assume no responsibility. (d) Password Reset and Security Notification: If the account is registered via phone number, you can reset the password via bound email or SMS. If you discover security vulnerabilities or unauthorized use of your account, notify us immediately. (e) Risk Warning: We will never ask for your password nor require you to transfer assets to wallet addresses not provided by the website. Do not trust any discount or promotional information or send digital assets to addresses not provided by the platform. You must ensure digital assets are sent to the correct wallet address provided by us. We are not responsible for losses due to mistakenly sending to addresses not provided by us.
8.2 Right to Modify Information: You have the right to modify part of your account information, but we reserve the right to request additional verification materials.
8.3 Right to Participate in Community: You have the right to join our community and post comments or articles but must comply with this Agreement, platform rules, and applicable laws.
8.4 Right to Participate in Activities: You have the right to participate in online/offline activities organized or provided by us.
8.5 Right to Enjoy Services: You have the right to enjoy associated services provided by us according to this Agreement and relevant product agreements.
User Obligations
9.1 By opening an account or conducting any transaction, and without affecting other restrictions or constraints in this Agreement, you agree that you and any Represented Party shall not: (a) Use other users' accounts or multiple accounts (whether these accounts are registered by you, belong to you, or are under your control); (b) Use the Services and/or account for any illegal or malicious purpose, including but not limited to fictitious transactions, illegal fund transfers, artificially influencing any digital asset price, wash trading, front-running, spoofing, or exploiting any potential vulnerabilities or flaws in our rules, policies, or activity designs for profit; (c) Engage in fraudulent activities or cause us to reasonably suspect you or any Represented Party participated in fraudulent activities and/or transactions; (d) Use the Services and/or website for resale or commercial purposes, including trading on behalf of other individuals or entities, unless explicitly agreed by us in writing; (e) Violate or attempt to violate any applicable law; (f) Infringe upon our or any third party's copyright, patent, trademark, trade secret, or other intellectual property rights; (g) Use the account and/or website to disclose state secrets, infringe upon legitimate rights and interests of other users, the public, or the state; (h) Provide false, inaccurate, or misleading information during use of Services, communication with us, or under this Agreement; and/or (i) Establish or claim to establish any security interest over digital assets held in the account without our prior written consent.
9.2 If we reasonably suspect or discover actions described in Clause 9.1, we may, at our discretion, take necessary measures, including but not limited to deleting content you posted, canceling rewards, deducting gains obtained through Services or participation in airdrops, rewards, or any activities (including promotions), and any profits obtained through fraudulent acts or cross-account transfers, freezing digital assets in your account or accounts we reasonably deem associated, suspending or terminating accounts, or taking legal action against you. Furthermore, if we suffer losses due to your actions, we have the right to pursue compensation from you through legal proceedings or other means.
9.3 Information you post on the website in any form should comply with social morality and public order, not violate applicable laws and our policies, terms, and rules, or harm others' legitimate rights. You bear full responsibility for posting; we reserve the right to claim damages.
Limitation of Liability and Disclaimer
10.1 We are not liable for delays or failure to perform due to force majeure events that could not reasonably be foreseen, such as fire, strike, flood, power outage or failure, government action, market volatility, computer or network failure, security vulnerabilities, cyberattacks, criminal acts, third-party actions or omissions. In the event of force majeure, our obligations may be entirely exempted.
10.2 We do not guarantee that website and service information will fully meet your needs and are not liable for errors, omissions, attacks, defamation, inaction, or inappropriate content that may arise during use. Seek professional advice based on your situation before using Services.
10.3 Given the nature of the internet, we cannot guarantee uninterrupted Services, nor the timeliness and security of Services.
10.4 There is a risk of malicious programs or viruses on the website and Services. You should use industry-recognized software to scan downloaded files and judge risks independently.
10.5 We are not responsible for modifying, deleting, or storing information you publish and are not liable for unintentional typographical errors or oversights; you should discern risks independently.
10.6 We have the right but not the obligation to correct unintentional omissions or errors.
10.7 Unless explicitly agreed in writing, we do not guarantee the accuracy, completeness, or reliability of information (including advertisements) obtained through links, etc., and are not liable for transactions based thereon; risks are borne by you.
10.8 User-published comments represent personal views only and are not endorsed by us; we are not liable for them.
10.9 We have the right to delete information violating laws or this Agreement without notice.
10.10 Notices may be sent via website announcements, email, phone, SMS, or postal mail; information through other channels is invalid.
10.11 We have the right to adjust service fees based on the market and terminate promotional activities at any time.
10.12 You should independently judge applicable laws (including tax laws) and bear tax declaration and payment obligations arising from using Services.
10.13 You agree to pay service fees and authorize deduction from your account. We have the right to unilaterally revise fee standards; changes take effect immediately.
Limitation of Liability and Disclaimer
11.1 You understand and agree that under any of the following circumstances, we shall not be liable for: (a) Loss of income; (b) Loss of trading profits or contracts; (c) Business interruption; (d) Loss of anticipated monetary value; (e) Loss of information; (f) Loss of opportunity; (g) Damage to goodwill or reputation; (h) Data corruption or loss; (i) Cost of purchasing substitute products or services; (j) Any indirect, special, or incidental loss or damage resulting from any infringement (including negligence), breach, or other cause, whether such loss or damage was reasonably foreseeable by us, and whether we were aware of its possibility in advance.
11.2 You understand and agree we are not responsible for damages caused by: (a) Us reasonably determining your specific transaction may seriously violate applicable law or this Agreement; (b) Us reasonably suspecting your behavior on the platform is illegal or unethical; (c) Fees and losses incurred from purchasing or obtaining data, information, or transactions through platform Services; (d) Your misunderstanding of services we provide; (e) Other losses related to Services not attributable to us.
11.3 If due to information network equipment maintenance, network connection failure, computer or communication system errors, power outage, weather, accidents, strikes, labor disputes, riots, uprisings, disturbances, insufficient productivity or production materials, fire, flood, storm, explosion, war, bank or other partner errors, digital asset market crashes, government or judicial administration actions, other circumstances beyond our control, or third-party reasons causing us to fail to provide Services or delay provision, we are not liable for such service interruptions or delays and resulting losses.
11.4 We cannot guarantee all information, programs, texts, etc., on the platform are completely secure and free from interference or destruction by viruses, Trojans, or other malicious programs. Therefore, accessing the platform, using Services, downloading platform programs, or data are your personal decisions; all resulting risks and losses are borne by you.
11.5 We make no warranties or promises regarding any information, products, or businesses linked to the platform by third-party websites, or other content not belonging to us. Your use of services, information, or products provided by third-party websites is a personal decision; related responsibilities are borne by you.
11.6 Platform Services and related information are provided "as is" and "as available", without any express or implied warranties, and to the maximum extent permitted by law, all liabilities are disclaimed. We make no express or implied warranties regarding your use of platform Services, including but not limited to merchantability, freedom from errors or omissions, consistency, accuracy, reliability, or fitness for a particular purpose. We also do not promise the validity, accuracy, correctness, reliability, quality, stability, completeness, or timeliness of platform technology and information. Accessing the platform or using Services is your personal decision; related risks and losses are borne by you. We make no express or implied warranties regarding the market, value, or price of digital assets; you understand and acknowledge digital asset markets are unstable, prices may fluctuate or crash at any time, trading is based on your voluntary will and decisions, and resulting risks and losses are borne by you.
11.7 Under severe market volatility, trading volume surges, illiquidity, etc., the market price at which you buy, sell, or trade digital assets may differ from the price displayed on the platform. If this causes us to be unable to execute your order, we will refund funds to your account. We are not liable for price differences due to market volatility, technical interruptions, delays, or other uncontrollable factors. If the market price deviates significantly or a market disruption event occurs, we may reasonably decide to cancel your buy/sell orders and refund funds. We will make reasonable efforts to notify you of such events; upon receiving notice, you must check pending or canceled trades in your account.
11.8 The warranties and promises explicitly stated in this Agreement are the sole warranties we make regarding platform Services, superseding all other forms (written or oral, express or implied) of statements. Such warranties represent only our obligations and do not guarantee any third party's compliance with this Agreement's terms.
11.9 We have not waived any rights not mentioned in this Agreement and limit, disclaim, or offset liability for damages to the maximum extent permitted by applicable law.
11.10 Registering a platform account signifies your acceptance of all operations we conduct according to this Agreement's rules, and you bear all resulting risks independently.
11.11 To the maximum extent permitted by applicable law, even if other provisions of this Agreement state otherwise, our total liability and that of our affiliates shall not exceed the total service fees you paid to us in the 3 months preceding the event causing the loss.
Indemnification
12.1 To the maximum extent permitted by applicable law, you undertake and agree to indemnify, hold harmless, and immediately defend the following entities (collectively, the "Indemnified Parties"): us, our affiliates (including our respective agents, if any), shareholders, directors, officers, and employees of affiliates, from and against any and all losses arising from or related to any third-party claims, lawsuits, demands, charges, or investigations resulting from the following, and all direct, indirect, or consequential claims, losses, liabilities, damages (actual and consequential), penalties, costs, and expenses (including professional fees and reasonable attorney fees) that the Indemnified Parties may suffer or incur: (a) Your (or any Represented Party's) access to or use of the account and/or Services; (b) Your breach of this User Agreement, including any product agreements and other terms incorporated by reference; (c) Your violation of any applicable law; (d) Your infringement of any third party's rights; or (e) Your failure to perform any obligation under this Agreement.
12.2 You agree to release us from all claims arising directly or indirectly from disputes between you and other users or third parties regarding Services (including any digital asset transactions).
Governing Law
13 This User Agreement, your use of the Services, and any claims or disputes of any nature arising from this Agreement shall be governed by and construed in accordance with the laws of your jurisdiction, without regard to conflict of law principles.
Dispute Resolution
14.1 You acknowledge and agree that any dispute arising from this Agreement or any related document or transaction (including disputes or claims relating to): (a) The existence, validity, or termination of this Agreement; (b) Any non-contractual obligations arising from this Agreement (collectively, "Disputes") shall first be resolved through friendly negotiation.
14.2 If a Dispute is not resolved through negotiation within thirty (30) days from the date a dispute notice is issued, the Dispute shall be submitted to arbitration, excluding the jurisdiction of ordinary courts. Arbitration shall be conducted in Hong Kong in accordance with the Arbitration Rules of the International Chamber of Commerce currently in effect, which are deemed incorporated by reference into this clause. The seat of arbitration shall be Hong Kong. The arbitral tribunal shall consist of one arbitrator. The language of the arbitration shall be English.
14.3 You further agree that after arbitration proceedings are initiated, you will make good faith attempts to resolve the Dispute through mediation. Any settlement agreement reached during mediation may be submitted to the arbitral tribunal and, with the parties' consent, made into a consent award.
Intellectual Property
15.1 Unless we otherwise state, all materials used on the platform or related mobile applications, and designs, structures, layouts, graphics, underlying source code, etc., related to the Services are owned by us. All intellectual property rights are reserved.
15.2 We grant you a limited, non-exclusive, non-sublicensable, and non-transferable license to use our intellectual property (except trademarks) to access and use the Services for non-commercial or personal use in accordance with this Agreement.
15.3 You grant us a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use your intellectual property, but only as necessary: (a) To continue providing Services to you; (b) To use intellectual property or necessary portions thereof created by you under this Agreement.
Supplementary Terms
16 Service rules or product agreements are integral parts of this Agreement and have the same legal effect as the main body. Service rules include but are not limited to the Privacy Policy, Anti-Cheating Statement, Anti-Money Laundering Policy, and other trading rules.
Anti-Money Laundering and Counter-Terrorist Financing
17 We are committed to providing you with secure, compliant, and trustworthy services. To this end, we have established comprehensive, in-depth customer due diligence processes, including ongoing analysis and reporting. This process covers monitoring suspicious transactions and reporting to international regulatory agencies. As required by applicable laws and contractual obligations, we need to retain specific information and documents and hereby explicitly reserve the right to store such information and documents. This clause applies even if you terminate your relationship with us or abandon your account application.
Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy Preamble
18.1 We ensure compliance with KYC and AML laws and regulations and will not knowingly violate relevant requirements. Within reasonable control, we will take necessary measures and technologies to provide you with secure and reliable services and maximize protection against losses caused by money laundering activities.
18.2 Our KYC and AML policy is a comprehensive system covering international standards, including relevant requirements of your jurisdiction. Through a strict compliance framework, we ensure meeting local and global regulatory requirements and standards and maintain the platform's continuous operational capability.
18.3 KYC and AML Policy Content (a) We promulgate and update KYC and AML policies to meet standards set by applicable laws; (b) We promulgate and update guidelines and rules related to platform operations, and staff provide you with full-process services accordingly; (c) We design and improve internal monitoring and transaction control procedures (e.g., strict identity verification processes) and establish a professional team responsible for AML compliance; (d) We adopt a risk-based approach for customer due diligence and ongoing supervision. For users from jurisdictions listed by the Financial Action Task Force (FATF) as requiring enhanced monitoring, we will implement additional enhanced due diligence measures per internal monitoring requirements; (e) We review and regularly examine existing transactions; (f) We will report suspicious transactions to competent authorities; (g) Identity documents, proof of address, transaction records, and other evidentiary documents are retained for at least six (6) years. If such documents are submitted to regulatory authorities, we may not notify you separately.
18.4 Identity Information (a) Information we collect may differ based on applicable laws of relevant jurisdictions and the nature of the entity. If you register as an individual, we will generally collect: i) Basic personal information: Name, address (if different from permanent address, provide separately), date of birth, nationality, and other available information. Identity verification is based on documents issued by official or similar institutions, such as passports, ID cards, or other identity documents required by relevant jurisdictions. The address you provide will be verified by appropriate means, e.g., checking transportation tickets you use, utility bills, or voter registers. ii) Valid photo: Your identity document must be provided before registration. iii) Contact details: Phone/mobile number and valid email address. (b) If you are a legal entity, we collect the following information to determine the ultimate beneficial owner of the account or trust account: i) Entity's company registration and incorporation certificates; ii) Copies of articles of association and memorandum; iii) Detailed proof materials of the entity's ownership structure and description; iv) Board resolution regarding appointment of authorized agent for the entity (responsible for account opening and operation); v) Identity documents of the entity's directors, major shareholders, and authorized signatories of the account; vi) Entity's principal business address (if different from mailing address, provide separately). If the entity's local address differs from the principal business address, the entity will be considered high-risk, requiring additional documents; vii) Other documentary evidence, documents issued by competent authorities, and documents we deem necessary based on applicable law and the nature of the entity. (c) We only accept identity information in English or Chinese versions. If your documents are not in these languages, they must be translated into English and formally notarized.
18.5 Confirmation and Verification (a) You need to provide both sides of the identity document. (b) Copies of documentary evidence must be compared with originals. If a credible certifier (e.g., ambassador, judicial officer, or local magistrate) can certify the copy is identical to the original, the copy is considered valid. (c) Identification of the ultimate beneficial owner and controller of an account is based on determining the actual owner or controller of the entity or confirming transactions are conducted by others. If you are an entity, the identity of major shareholders holding 10% or more voting rights must be verified.
18.6 Your KYC and AML Compliance Obligations (a) You hereby confirm that all information provided to meet KYC, AML, or other regulatory requirements is true, accurate, complete, and updated timely. (b) You acknowledge and agree that keeping information current is crucial for compliance, and you are responsible for updating it immediately upon changes. This includes but is not limited to changes in personal identity details, contact information, and financial status. (c) You understand and agree that failure to provide accurate, complete, and updated information may lead to non-compliance consequences (e.g., legal liability or service suspension), for which you are solely responsible. (d) You agree to indemnify and hold harmless us, our affiliates, officers, and employees from and against any and all claims, losses, expenses (including legal fees) arising from your breach of obligations under this Agreement (including providing outdated, false, or incomplete information). (e) You confirm we have the right to request additional information or documents at any time to verify information accuracy and ensure compliance with KYC and AML regulations.
18.7 Transaction Monitoring (a) We dynamically adjust daily transaction and withdrawal limits based on security requirements and actual transaction conditions. (b) If your account transactions are frequent or exceed reasonable scope, a professional team will assess whether they are suspicious. (c) If a specific transaction is deemed suspicious, we may take measures such as suspending or rejecting the transaction, and if necessary, reverse the transaction as soon as possible and report to competent authorities without notifying you. (d) We have the right to reject applicants who do not meet international AML standards or may be considered politically exposed persons; we have the right to suspend or terminate suspicious transactions based on internal assessment without constituting a breach of obligation to you.
Severability, Language, and Other Terms
19.1 The terms of this Agreement are severable. If any term is deemed invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining terms are unaffected. However, if a term is deemed invalid, illegal, or unenforceable under applicable law in a specific jurisdiction, the term shall be deemed modified to the minimum extent required by that law; if modification is not possible, the term is invalid, illegal, or unenforceable only within that jurisdiction, not affecting the effect of other terms of the Agreement, nor the validity of the term in other jurisdictions.
19.2 This Agreement may be translated into languages other than English. Such translations are provided for your convenience only. In case of ambiguity or inconsistency between a translated version and the English version, the English version prevails.
19.3 This Agreement and any applicable product agreements constitute the entire agreement between you and us regarding the platform and Services, superseding all prior oral or written agreements, commitments, arrangements, declarations, or warranties. We reserve the final right to interpret this Agreement.
Definitions and Interpretation
20.1 Unless otherwise stated, in this Agreement: (a) "Include" or "including" means non-exhaustive enumeration; (b) Singular terms include plural meanings, and vice versa; (c) Clause headings and numbers are for convenience only and do not affect the interpretation, priority, or effectiveness of clauses or subclauses.
20.2 The following terms in this Agreement are defined as: (a) Applicable Law: All local or national statutes, regulations, notices, circulars, ordinances, requirements, directives, guidelines, or announcements related to the provision, acceptance, or use of platform Services, including any documents issued by bodies exercising administrative, legislative, judicial, regulatory, or managerial functions of a government, also including laws applicable to other products related to this User Agreement or any product agreement. (b) Account: Any main account or sub-account opened and maintained by you on NewCoin to record your use of Services. (c) Affiliates: An entity that directly or indirectly controls, is controlled by, or is under common control with another entity (individual, entity, or company). (d) Digital Asset: A digital representation of value or rights transferred and stored electronically via distributed ledger technology or similar technology, including but not limited to cryptocurrencies, stablecoins, non-fungible tokens (NFTs), and other tokenized derivatives of digital assets. Digital assets do not include Fiat Currency (defined below). (e) Fiat Currency: A national or supranational currency issued by a government or central bank, or other monetary obligations denominated in such currency, not being a digital asset. (f) Product Agreement: Additional terms and conditions applicable to the use of specific Services, applied together with this User Agreement. (g) Transaction: Selling, purchasing, or conducting other types of transactions, or agreeing to sell, purchase, or conduct transactions involving digital assets and their derivatives, other assets, or products (as permitted by the platform), and the deposit and withdrawal of digital assets.
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